Visitor Experience Assistants

We are looking to appoint a number of Visitor Experience Assistants to join our Visitor Experience team. Visitor Experience is a customer facing role, and therefore Visitor Experience staff need to have excellent interpersonal and communication skills, with the ability to think on their feet and deal with difficult situations or customers

Shakespeare North Playhouse is a unique new arts venue, opening in the summer of 2022. It will present a vibrant contemporary cultural and learning programme featuring home co-produced and visiting performances, as well as comedy, music, community work, hire and events and a range of education and training activities.

Visitor Experience Assistance will be the public face of the company and are responsible for ensuring that the audience and visitors are constantly placed at the heart of the building.

Visitor Experience staff will sell tickets and merchandise in the shop, or they might work in the foyer, welcoming and greeting customers, showing people around exhibitions, working on performances and shows checking tickets, showing people to their seats and dealing with customer enquiries. It’s a hugely varied job with every day being different to the last.

Visitor Experience is a customer facing role, and therefore Visitor Experience staff need to have excellent interpersonal and communication skills, with the ability to think on their feet and deal with difficult situations or customers.

The hourly pay rate £9.50.

You will have no guaranteed hours of work in any given week. Your actual hours to be worked each week will be as necessitated by the needs of the business and this may include evenings or weekend work.

Your actual working hours will be notified to you by your line manager at least two weeks, but usually four weeks, in advance. Payment will only be made for actual hours worked. Working hours will vary between 5 hours and 40 hours per week.

Shakespeare North believes in a healthy and happy workforce and recognises the importance of helping its employers balance their work and home lives by offering working hours that as far as possible enable them to balance their work commitments with other priorities.

How to Apply

If having reviewed the job description and information about the Shakespeare North Playhouse you consider yourself to be a good fit for the role, please email a CV, a cover letter of application and completed equal opportunities form to [email protected]

The cover letter of application should be of no more than 2 sides of A4 addressing how your experience matches the role description, why you are interested in the role and why you think your skills and experience would make you a good candidate.  Alternatively you may submit a video/audio file of no more than 10 minutes in length.

Applications should be received no later than Monday 6 June 2022 at 17:00.

Diverse representation

We encourage and welcome applications from people whose background and experience are under-represented in the cultural sector.  We are committed to inclusive working practices and understand there may be barriers people face when considering an opportunity like this.  If you are interested in applying for this role, but feel there are things that may prevent you from getting involved, please get in touch and let us know how we can support you in making your application and throughout the selection process.

Equality Monitoring

Please provide equality monitoring information on the form provided so that we can monitor the Shakespeare North Trust’s equality policy and practices.  The information you provide will not impact on the consideration of your application and will be used solely for the purpose of monitoring.

Data Protection

Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process.  Once the process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed.  If you are the successful candidate, your application will be retained and form the basis of your personnel record.  By submitting your application, you are giving your consent to your data being stored and processed for the purpose of the recruitment process, equal opportunities monitoring and your personnel record if you are the successful candidate.  In submitting your application, we will assume that consent by you is given. We refer you to Shakespeare North’s job applicant privacy notice which you should read before applying for this role.

If you have any questions or would like to have an informal conversation about the role before applying, please contact us via email at [email protected]

JOB DETAILS

Contract

Variable hour roles

Closing

Mon 6 Jun, 2022

Location

Prescot, Knowsley

Pay

£9.50 p/hr

How to apply

If having reviewed the job description and information about the Shakespeare North Playhouse you consider yourself to be a good fit for the role, please email a CV, a cover letter of application and completed equal opportunities form.

Email Now