Terms and Conditions

Tickets and vouchers cannot be refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change to the programme of Event.

Events cancelled or rescheduled by Shakespeare North Playhouse or Promoter are eligible for a refund or exchange. Should an event be cancelled we will be in touch with you by email or phone with information specific to your booking. Where a customer opts to keep their tickets for a rescheduled date or rebooks their tickets following a cancellation, this is considered as a firm booking and is subject to our usual terms and conditions above. Should you be moved to an alternative performance no response 21 days after the initial communication from Shakespeare North Playhouse will be considered a firm booking and subject to our usual terms and conditions above.

In the event a performance is cancelled part way through customers will be given the option of returning to see the production on an alternative day or credit on their account. Shakespeare North Playhouse can not be held responsible for any resulting costs you may incur for travel, accommodation or any other related goods or service or other compensation.

Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the tickets.

Tickets cannot be refunded after purchase unless the Event is cancelled, abandoned, rescheduled or where there is a material change to the Event. A material change is a change which, in the Theatre’s reasonable opinion, would make the Event materially different to the Event that the purchasers of the Ticket could reasonably expect and would include a change to the advertised headline act (in the case of a comedy or music act) or the staging of a different production (in the case of a theatrical show). A cast change, the use of understudies, a change to a support act or an alteration to the running time does not constitute a material change. The Theatre cannot offer refunds or exchanges if cast members, whether advertised or not, are unable to perform due to illness or unforeseen circumstances.

The price paid for a ticket reflects the cost of that seat on the day of purchase. If a seat in a similar price band is later discounted or altered, no refund or price adjustment will be issued for the difference.

Transaction fees will not be refunded.

Refunds can not be claimed if you are unable to attend an event due to factors outside of Shakespeare North Playhouse’s control, for example illness of the customer or a member of their party, bad weather or  travel strikes.

Ticket Protection is available at the point of purchase.

Shakespeare North Playhouse offer ticket exchanges to an alternative performance of the same production where possible. Ticket exchanges can not be actioned between different events.

An exchange fee will be charged. This fee is £3 per booking.

If the tickets you are exchanging to are of a higher value the difference will need to be settled.

We offer Ticket Protection via Secure My Booking for every ticket booked. This is made available at the same time that you purchase your tickets or you can add this on up to 14 days after your original purchase.

If you have ticket protection and would like to apply for a refund via Secure my booking please check the terms to see if you are eligible, and then apply here.

There is a transaction fee of £3 per order.

The transaction fee applies per order not per ticket. For example, if you purchase six tickets, you only pay one transaction fee.

This fee is applied to both printed and e-tickets. The fee is applied to all booking methods (in person, phone and online).

The transaction fee covers the costs associated with processing orders.

Transaction fees will not be refunded.

Reservations cannot be made within 6 weeks of the performance date. If the booking is within six weeks of the performance full payment must be provided at the point of purchase.

If the booking is within the six week window Shakespeare North Playhouse, at their discretion, may offer a reservation for a 72 hour period to allow you to make payment on a large booking via BACs or cheque.

You will be notified of the date and time your reservation expires. If you have not made payment before this expiry the reservation will be released and the held tickets will return for public sale.

Reservations can only be made for bookings of 10 or more persons.

The payment deadline for reservations is 4 weeks before the booked performance. If the reservation is for a school and this falls in school holidays an alternative deadline will be discussed and agreed.

Shakespeare North Playhouse Trust understands the importance of protecting your personal information and we will use our best endeavours to safeguard your privacy. Our Privacy Policy explains our data processing practices, what information we gather, how that information will be used and who will have access to it.

Cookies are small text files that are placed on your computer or mobile device. They are created when you visit a website that uses cookies and are stored in the memory (session cookies) or hard drive (persistent cookies). By using our site you consent to cookies being used in accordance with our policy. You can find our Cookie Policy here.

The copyright in the content on the Shakespeare North Playhouse website belongs to Shakespeare North Playhouse except where it is stated otherwise. All rights are reserved by Shakespeare North Playhouse. Except solely for your own personal and non-commercial use in accordance with the law, no part of this website may be copied, published, or adapted in any other medium without the prior written permission of Shakespeare North Playhouse.

All tickets, merchandise and other items available to purchase on this website are subject to availability.

Shakespeare North Playhouse reserves the right to change prices, for example introduce discounts, without prior notification. Offers or discounts will not be applied to previously purchased tickets or other items.

Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.

All information is correct at the time of purchase. Occasionally it is necessary to make changes to performances, for example a change of artist or the start time or date of an event. Shakespeare North Playhouse reserves the right to make these changes without prior notification or obligation to refund monies or exchange tickets. We will make every endeavour to contact customers in advance to advise of any changes.

Some productions may not be suitable for children or may contain material which could cause offence. Specific age and content advisory information is included on the event webpage and our team will also be able to offer more information.

A range of concessions, discounts and offers is available and varies from event to event. Specific information on the ticket prices available are shown on the event webpage. You can find information about schools and groups discounts here. If you are unsure about your eligibility for a concession or discount please contact us at  [email protected]

If you have purchased tickets at the student rate you will need to show your NUS card, along with your ticket, on arrival at the theatre.

Tickets must not be resold. This includes the resale of tickets for profit, in which circumstances Shakespeare North Playhouse reserves the right to cancel the booking or refuse admission without notice and without being obliged to refund monies.

Occasionally it may be necessary to change a customer’s seat allocation. Shakespeare North Playhouse reserves the right to make these changes without prior notification or obligation to refund monies or exchange tickets. We will make every endeavour to contact customers in advance to advise of any changes at the earliest opportunity.

Shakespeare North Playhouse reserves the right to refuse admission to any ticket holder to ensure the comfort and safety of our staff and audiences.

Latecomers will be admitted at the discretion of the Duty Manager at a suitable point in the performance. Please note, some performances have a strict no latecomers policy and we are unable to refund ticket purchases if you miss the performance start time.

Photography, video and sound recording of performances is strictly forbidden. Anyone found to be recording a performance may be asked to leave.

The use of mobile phones is not permitted during performances.

We are working hard to ensure that your theatregoing experience is as COVID-safe and as comfortable as possible. You will find specific information about the measures we’re implementing for forthcoming shows and workshops on each event’s webpage.

When a performance has the potential to sell out, we bring in dynamic pricing for some performances. It’s an approach that is similar to airline ticket prices which change according to demand. Some ticket prices on certain performances therefore may increase if the demand is enough, so it’s always best to book early for popular shows.