Terms and Conditions

By using this website, you are agreeing to these terms and conditions. If you do not agree to these terms of use, please do not use the site. We reserve the right to change, modify, add, or remove portions of these terms at any time.

terms and conditions

Shakespeare North Playhouse Trust understands the importance of protecting your personal information and we will use our best endeavours to safeguard your privacy. Our Privacy Policy explains our data processing practices, what information we gather, how that information will be used and who will have access to it.

Cookies are small text files that are placed on your computer or mobile device. They are created when you visit a website that uses cookies and are stored in the memory (session cookies) or hard drive (persistent cookies). By using our site you consent to cookies being used in accordance with our policy. You can find our Cookie Policy here.

The copyright in the content on the Shakespeare North Playhouse website belongs to Shakespeare North Playhouse except where it is stated otherwise. All rights are reserved by Shakespeare North Playhouse. Except solely for your own personal and non-commercial use in accordance with the law, no part of this website may be copied, published, or adapted in any other medium without the prior written permission of Shakespeare North Playhouse.

All tickets, merchandise and other items available to purchase on this website are subject to availability.

Shakespeare North Playhouse reserves the right to change prices, for example introduce discounts, without prior notification. Offers or discounts will not be applied to previously purchased tickets or other items.

Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.

All information is correct at the time of purchase. Occasionally it is necessary to make changes to performances, for example a change of artist or the start time or date of an event. Shakespeare North Playhouse reserves the right to make these changes without prior notification or obligation to refund monies or exchange tickets. We will make every endeavour to contact customers in advance to advise of any changes.

Some productions may not be suitable for children or may contain material which could cause offence. Specific age and content advisory information is included on the event webpage and our team will also be able to offer more information.

A range of concessions, discounts and offers is available and varies from event to event. Specific information on the ticket prices available are shown on the event webpage. You can find information about schools and groups discounts here. If you are unsure about your eligibility for a concession or discount please contact us at  [email protected]

If you have purchased tickets at the student rate you will need to show your NUS card, along with your ticket, on arrival at the theatre.

Tickets and vouchers cannot be exchanged or money refunded. Exceptional circumstances will be considered but any requests must be received a minimum of 48 hours prior to the event.

Events cancelled by us are eligible for exchange and refund, and we will be in touch with you by email or phone with information specific to your booking. Please note that, where a customer opts to keep their tickets for a future date, this is considered as a firm booking and is subject to our usual terms and conditions above.  Should you be moved to an alternative performance no response to our communications will be considered a firm booking and any request received within 48 hours of the new booking can not be actioned.

In the event a performance is cancelled part way through customers will be given the option of returning to see the production on an alternative day or credit on their account. Shakespeare North Playhouse can not be held responsible for any resulting costs you may incur for travel, accommodation or any other related goods or service or other compensation.

Refunds or exchanges can not be claimed if you are unable to attend an event due to factors outside of Shakespeare North Playhouse’s control, for example bad weather or  travel strikes.

Tickets must not be resold. This includes the resale of tickets for profit, in which circumstances Shakespeare North Playhouse reserves the right to cancel the booking or refuse admission without notice and without being obliged to refund monies.

Occasionally it may be necessary to change a customer’s seat allocation. Shakespeare North Playhouse reserves the right to make these changes without prior notification or obligation to refund monies or exchange tickets. We will make every endeavour to contact customers in advance to advise of any changes at the earliest opportunity.

Shakespeare North Playhouse reserves the right to refuse admission to any ticket holder to ensure the comfort and safety of our staff and audiences.

Latecomers will be admitted at the discretion of the Duty Manager at a suitable point in the performance. Please note, some performances have a strict no latecomers policy and we are unable to refund ticket purchases if you miss the performance start time.

Photography, video and sound recording of performances is strictly forbidden. Anyone found to be recording a performance may be asked to leave.

The use of mobile phones is not permitted during performances.

We are working hard to ensure that your theatregoing experience is as COVID-safe and as comfortable as possible. You will find specific information about the measures we’re implementing for forthcoming shows and workshops on each event’s webpage.

When a performance has the potential to sell out, we bring in dynamic pricing for some performances. It’s an approach that is similar to airline ticket prices which change according to demand. Some ticket prices on certain performances therefore may increase if the demand is enough, so it’s always best to book early for popular shows.